Template. This document is a starting point and is not legal advice. Make sure it matches your payment provider’s rules and the consumer law in the countries you sell to.
Summary
| Situation | What you get |
|---|---|
| Order not delivered within [24 hours] | Full refund |
| Product doesn’t work at delivery and we can’t fix it | Full refund or replacement |
| Product stops working during the paid period and we can’t restore or replace it | Refund of the unused time |
| You changed your mind after delivery | No refund, see below |
| Problem caused by breaking our Terms | No refund |
Orders that were not delivered
If your order has not been delivered within [24 hours] of payment, you can cancel it from your order page or by contacting support. We refund the full amount to your original payment method.
Problems at delivery
If the account, slot or upgrade does not work when you receive it, contact support within [48 hours]. We will fix the problem or send a replacement. If we cannot, we refund the full amount.
Problems during your subscription
Every order is covered by our after-sales warranty for its full paid duration. If the service stops working and we cannot restore access or replace it within [72 hours] of your report, we refund the unused part of your order.
How the refund is calculated: amount paid × (days remaining ÷ total days in the plan).
Example: you paid $56.28 for 12 months and the service stopped with 90 days left. Refund = $56.28 × (90 ÷ 365) ≈ $13.88.
Change of mind
Our products are digital and delivered immediately. When you place an order, you ask us to start delivery straight away and you acknowledge that you lose your right of withdrawal once delivery is complete, where the law allows this. If your order has not been delivered yet, you can still cancel it for a full refund.
When we don’t offer refunds
- The problem is caused by changing the password, email, profile or plan of an account we provided.
- Provided login details were shared with someone else.
- The service operator’s rules were broken on your side.
- Content is unavailable in your country because of licensing. This is explained on each product page.
How to ask for a refund
- Open your order from My orders, or contact support@gamsbox.com.
- Include your order number and a short description, with a screenshot if possible.
- We reply within 12 hours. Approved refunds are sent to your original payment method within [5–10 business days], depending on your bank.
Please contact us before opening a dispute with your bank or payment provider. It is usually much faster.