Orders & delivery
Track an order, delivery times and activation steps.
Payments
Accepted methods, failed payments and invoices.
Refunds
When you can get a refund and how long it takes.
Warranty
What to do if your subscription stops working.
Your account
Sign in, change your email or delete your account.
Affiliates
Earn a commission by referring customers.
Payments
Which payment methods do you accept?
Cards (Visa, Mastercard), Apple Pay, Google Pay, PayPal, crypto and local methods depending on your country. Available methods are shown at checkout.
My payment failed. What should I do?
Check that your card supports online payments and has enough funds, then try again or use another method. If you were charged but have no order, contact support with the transaction ID.
Can I get an invoice?
Yes. An invoice is available on your order page after payment.
Warranty
My subscription stopped working. What now?
Open your order and click “Report a problem”, or contact support with your order number. We will restore access, replace the account, or refund the unused time.
What isn't covered?
Problems caused by changing the password or settings of an account we provided, sharing login details, or breaking the service's rules. See our Terms of Service.
Your account
Do I need an account to order?
No. You can check out with just an email. Creating an account makes it easier to find orders and turn on auto-renewal.
How do I delete my account?
Email support@gamsbox.com from the address linked to your account. We delete your data except what we must keep by law.
Product help
Each product page has its own FAQ:
Still need help?
Our team is available 24/7 and replies within 12 hours.